Order processing time
Your order will be carefully packaged and posted in sturdy packaging to ensure it gets to you safely.
Orders are dispatched 2-3 times per week via Royal Mail.
Processing times for pre-orders will vary, please see individual products for details. If your order includes a pre-order the whole order will be processed when the pre-order is ready for dispatch.
Tracking and Delivery
Standard UK orders are shipped via Royal Mail First Class which is an untracked service - shipping upgrades to Signed For and Guaranteed next day are also available.
International orders are shipped via Royal Mail International Tracked and you will recieve a tracking number once your order is on the way.
International postage times can vary, and on rare occasions packages can take up to 6 weeks (32 working days) to arrive, particularly at busy times of year. They will not be classed as lost or delayed by the mail carrier until this point.
Faster delivery options are available as a custom quote - prices vary for every country - please e-mail firstname.lastname@example.org
to discuss before ordering.
Estimated delivery times
United Kingdom: 2-3 business days
North America: 3-5 weeks
Europe: 2-4 weeks
Australia, New Zealand and Oceania: 3-6 weeksPlease note:
Covid-19 has impacted both domestic and international delivery times and at certain times of the year delivery will be slower (e.g. at Christmas or during a global pandemic!) Delays also occur due to the customs clearance process - please allow extra time for your order.
Orders to the UK will not be classed as lost/delayed until 10 working days (2 weeks).
International orders will not be classed as lost/delayed until 32 working days (around 6 weeks).
If you need something for a guaranteed date please get in touch first at email@example.com
to discuss options.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.